Refund policy

As our skis are manufactured according to the highest quality standards respecting the strictest standards in the industry, it makes us happy to offer a 2 year warranty on all Ferreol skis. They are manufactured at the International Quebec Skis Factory, located in Rimouski, where more than 20 years of know-how are used.

The warranty offers coverage against delamination, separation of materials or a drastic change in skiing behavior due to a manufacturing defect. It is only valid for the original buyer under presentation of the proof of purchase, so it cannot be transferred. Only skis are covered by this warranty, excluding the products from other companies such as ascent fixings and skins that have their own manufacturer's guarantee.

Not covered by the warranty

Even if we use the best materials and the best processes to manufacture our skis, abusive and excessive use can still come to the end of damaging skiing. These phenomena which are out of our control, which explains why the guarantee cannot apply. Taking care of your skis is the key to success to keep your skis for several years.

Are not covered:

• All damage being caused by the crossing of skis or by use on surfaces other than snow and ice.

• Wear of the perimeter of the ski, the base or the cosmetics, following the sharpening of the ski, the collision with an object or an impact during use.

• Changes in physical properties over time, which depend on the number of times the ski is used.

• All damage that can be connected to an error in mounting the fixings, such as the use of bad template, the poor drilling wick or others.

• Damage caused by changes made on skiing.