Guarantees and policies

Guarantees and policies

As our skis are made to the highest quality standards in accordance with the highest industry standards, we are pleased to offer a 2-year warranty on all Ferreol skis. They are manufactured at the world-renowned Quebec ski factory in Rimouski, where more than 20 years of know-how are put to work.

The warranty provides coverage against delamination, separation of materials or even a drastic change in the behaviour of the ski due to a manufacturing defect. It is only valid for the original buyer under presentation of the proof of purchase, so it cannot be transferred. Only skis are covered by this warranty, thus excluding products from other companies such as bindings and climbing skins that have their own warranty from the manufacturer.

Not covered by the warranty

Even though we use the best materials and processes to make our skis, overuse and excessive use can still overcome damage to the ski. These phenomena that are beyond our control, which explain why the warranty cannot apply. Taking care of your skis is the key to keeping your skis for several years.

Not covered:

° All damage is caused by crossing skis or using on surfaces other than snow and ice.

° Wear of the perimeter of the ski, base or cosmetic, following the sharpening of the ski, collision with an object or an impact during use.

° Changes in physical properties over time, which depend on the number of times the ski is used.

° Any damage that may be related to a fixing mounting error, such as the use of the wrong jig, the wrong drilling wick or others.

° Damage caused by changes to the ski.

Apply for a guarantee

If the worst happens, contact us with this information. We will then be able to evaluate the file as soon as possible and proceed to replace your skis following the evaluation of these by the engineering department when the warranty is applicable.

° Date of purchase

° Place to buy

° Ski model, size and serial number (located near the boot centre)

° Ski-related problem and description of events

° Phone number to reach you